Reviews

We strive to provide good quality care, understanding each individuals needs and how best to adapt as their needs alter change. We welcome feedback at all stages, working collaboratively and closely with family members.

The most recent Food Standards Agency report rated the home as Very Good and noted:

System or checks in place to ensure that food sold or served is safe to eat, evidence that staff know about food safety, and the food safety officer has confidence that standards will be maintained in future
Cleanliness and condition of facilities and building (including having appropriate layout, ventilation, hand washing facilities and pest control) to enable good food hygiene
Hygienic handling of food including preparation, cooking, re-heating, cooling and storage

The most recent CQC report upgraded the two areas inspected to Good and noted:

People's privacy, dignity and independence was fully respected and promoted by staff. We observed staff interactions at lunch time which were positive, kind and caring.
Cleanliness, hygiene and infection control practices had been enhanced to ensure a good standard of cleanliness to protect people from the risk of the spread of infection.
There was a registered manager who had been in post for four months. They demonstrated a good knowledge of dementia care and had made numerous improvements at the service. Relatives and staff were positive about the registered manager who they described as visible, approachable and had an open-door policy.

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