Viewings

We are able to facilitate viewings in person as well as through an online video platform such as WhatsApp or Zoom. In order to book a viewing, please get in touch with the Home Manager to learn more about how we can safely facilitate this.

Admission

We are able to welcoming new residents with advanced planning into the care home. Please do not hesitate to get in touch if you are  looking for care or need any further help. We have strict protocols for the admission of new residents and this includes testing at the hospital (if arriving from there) and also testing on arrival and regularly once in the care home.

Named Visitors

In line with government guidance of 19th July 2021, each resident is permitted several named visitors that is able to visit the resident:

• Each resident (or their representative) can nominate several named visitors who will be able to enter the care home for regular visits (and will be able to visit together or separately as preferred). 
• Babies and toddlers are also be able to accompany nominated visitors, allowing grandparents to meet grandchildren. If you wish to avail of this, please specify at the time of booking. Any children visiting (apart from babies and very young children) should also be counted towards the maximum number allowed for the visit. There should be no close physical contact between babies / young children and the residents they are visiting. Children aged 11 and over should wear the same PPE as adult visitors. Children under the age of 3 should not wear masks, for safety reasons. It is not recommended that children under the age of 11 participate in regular asymptomatic testing.
  
• You will be able to come in for a regular indoor visit, sitting in the same room as your loved one, with no screen or anything between you.
• The named visitor will need to take a rapid (lateral flow device) test provided by and at the care home every time they visit. Results take 30 minutes to display. If the result is negative, the visit can go ahead.
• Visitors will need to wear personal protective equipment (PPE) for the duration of these visits (provided by the home) including disposable gloves, a disposable plastic apron and a fluid-repellent (type IIR) surgical mask
• We strongly advise against physical contact in order to keep everyone safe however you may wish to hold hands and hug so long as you avoid face to face contact.
  
• From a care home perspective, we are not setting limits on how often the named visitor can visit however you would need to pre-book the visit in advance with the Home Manager.
  
• We are able to facilitate close-contact care for visitors (Essential Care Visitor) who provide assistance such as help dressing, eating or washing – which is essential to the immediate health and wellbeing of a resident however these follow a different and more rigid set of procedures. If this applies to you, please advise by return and we can discuss this with you

Window Visits

Window visits continue to remain available should you wish to avail of this option. Please request a booking for this via the Home Manager and we will be glad to facilitate this.

Video Calls

Use of telephone or video link remains the safest option to stay in touch. We use the Zoom platform to facilitate this. To make a booking for a video call, please contact the Home Manager.

Extenuating Circumstances

Where there are extenuating circumstances, please do let us know and we will  consider these on their own merit e.g. if  and on a case by case basis e.g. if a resident is on end of life care. This will be subject to approval from the Director of the care home and require appropriate risk assessments to be in place.

Residents

Our residents have undergone being offered both the first and second vaccination dose and we continue to work closely with the health authorities to facilitate vaccinations for new residents.

There are three types of consent forms available depending on the mental capacity of the resident and your legal status in acting for them:

• Consent form for care home residents (able to consent)
• Consent form for the attorney of a care home resident
• Relative’s view form for the relatives of a care home resident

Further details regarding the vaccine are available by visiting: https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/coronavirus-vaccine/. It is worth noting that per the government guidance:

It takes a few weeks for your body to build up protection from the vaccine.

• Like all medicines, no vaccine is completely effective, so you should continue to take recommended precautions to avoid infection
• Some people may still get COVID-19 despite having a vaccination, but this should be less severe
• The vaccine cannot give you COVID-19 infection, and a full course will reduce your chance of becoming seriously ill
• We do not yet know whether it will stop you from catching and passing on the virus, but we do expect it to reduce this risk. So, it is still important to follow the guidance in your local area to protect those around you

Resident Testing

We carry out monthly testing of all residents and as required in addition to testing carried out by hospitals and other healthcare services.

Staff Testing

We carry out twice weekly test of staff using three different forms of test in order to ensure we pickup any signs of Coronavirus at the earliest.

Visitor Testing

This would be by way of an LFD test onsite at the care home. Where there are exceptional circumstances to test in advance we will happily give consideration to this on a case by case basis reviewing the risk.

Essential Care Giver Testing

This would follow the same protocol as staff testing.

Personal Protective Equipment (PPE)

This includes gloves, aprons, surgical face masks, hand sanatiser and other such consumables. We have continually maintained a healthy supply through our pre-purchasing.